Support Pathway LogoSupport Pathway
Back to Support Pathway Posts
A Guide to Navigating the NDIS Appeals Process

Published on 25 June 2025

Featured image for article

A Guide to Navigating the NDIS Appeals Process

Introduction: As of June 2025, navigating the National Disability Insurance Scheme (NDIS) appeals process can be challenging for individuals seeking to review decisions made by the NDIS agency. Understanding your rights and options during the appeals process is crucial in ensuring that you receive the support and services you are entitled to under the NDIS.

Understanding the NDIS Appeals Process

Navigating the NDIS appeals process can be complex, but with the right knowledge and guidance, you can effectively challenge decisions and seek a fair outcome. Here's a step-by-step guide to help you navigate the NDIS appeals process:

1. Requesting an Internal Review

  • Submit a written request for an internal review within 28 days of receiving the decision you wish to appeal.
  • Include all relevant information and supporting documents to strengthen your case.
  • Seek assistance from an advocate or support person if needed.

2. Preparing for the Review Meeting

  • Gather all relevant documents, including your NDIS plan, assessment reports, and any correspondence related to the decision under review.
  • Prepare a written statement outlining why you believe the decision is incorrect and how it impacts your NDIS plan.
  • Consider seeking legal advice or support from disability advocacy organizations.

3. Attending the Review Meeting

  • Participate in the review meeting either in person, over the phone, or via video conference.
  • Present your case clearly and concisely, focusing on the key points that support your appeal.
  • Take notes during the meeting and ask for clarification on any points that are unclear.

4. Receiving the Review Decision

  • The NDIS agency will provide a written decision outlining the outcome of the internal review.
  • If the decision is in your favor, the NDIS will adjust your plan accordingly.
  • If the decision is not in your favor, you have the right to escalate the appeal to the Administrative Appeals Tribunal (AAT).

Appealing to the Administrative Appeals Tribunal

If you are dissatisfied with the outcome of the internal review, you have the option to appeal to the AAT. Here are the key steps involved in appealing to the AAT:

1. Lodging an Application

  • Lodge an application with the AAT within 28 days of receiving the internal review decision.
  • Provide detailed information about the decision you are appealing and the grounds for your appeal.
  • Await confirmation of receipt from the AAT and prepare for the upcoming hearing.

2. Preparing for the Hearing

  • Review all relevant documents and evidence in preparation for the hearing.
  • Consider engaging a lawyer or advocate to represent you during the AAT hearing.
  • Attend any pre-hearing conferences or mediation sessions as required.

3. Attending the AAT Hearing

  • Participate in the AAT hearing and present your case before the tribunal members.
  • Provide any additional evidence or information that supports your appeal.
  • Be prepared to answer questions from the tribunal members and respond to any submissions made by the NDIS agency.

4. Receiving the AAT Decision

  • The AAT will issue a written decision following the hearing, outlining the outcome of your appeal.
  • If the decision is in your favor, the AAT may overturn the NDIS decision and provide directions for the implementation of a new plan.
  • If the decision is not in your favor, you may explore further options for review or appeal as advised by the AAT.

Conclusion

Navigating the NDIS appeals process requires patience, persistence, and a clear understanding of your rights and options at each stage of the process. By following the steps outlined in this guide and seeking appropriate support and advocacy, you can effectively challenge decisions and secure the support you need under the NDIS.

Remember, you are entitled to a fair and transparent appeals process, and there are resources available to assist you in advocating for your rights within the NDIS framework. Stay informed, seek guidance when needed, and don't hesitate to assert your rights throughout the appeals process.