Understanding the NDIS Code of Conduct

August 2025

The National Disability Insurance Scheme (NDIS) Code of Conduct sets out the standards of conduct expected of workers providing supports and services to people with disabilities under the NDIS. It plays a crucial role in safeguarding the rights and well-being of individuals with disabilities and ensuring a high standard of care and support within the disability sector.

What is the NDIS Code of Conduct?

The NDIS Code of Conduct is a framework that outlines the ethical and professional standards that workers must adhere to when delivering services to NDIS participants. It covers a wide range of areas, including respect for individual rights, confidentiality, duty of care, and preventing abuse and neglect.

Key Provisions of the NDIS Code of Conduct

1. Respect for Dignity and Privacy: Workers must respect the dignity and privacy of NDIS participants at all times.
2. Duty of Care: Workers have a duty to provide services in a safe and competent manner, ensuring the well-being of participants.
3. Prevention of Abuse and Neglect: Workers must take all reasonable steps to prevent abuse, neglect, violence, and exploitation of NDIS participants.
4. Compliance with Laws and Regulations: Workers are required to comply with all relevant laws and regulations governing the provision of disability services.
5. Conflict of Interest: Workers must disclose any potential conflicts of interest that may impact their ability to provide impartial and effective support.

Who Does the NDIS Code of Conduct Apply To?

The NDIS Code of Conduct applies to a wide range of individuals and organizations involved in delivering supports and services to NDIS participants. This includes:

• Registered NDIS Providers: Organizations registered with the NDIS Commission to deliver supports and services.
• Workers: Individuals employed or engaged by registered NDIS providers to deliver services to participants.
• Volunteers: Individuals who provide voluntary assistance to NDIS participants through registered providers.

Actionable Tips for Compliance

• Familiarize yourself with the key provisions of the NDIS Code of Conduct.
• Attend regular training sessions on the Code of Conduct to stay updated on any changes.
• Maintain clear and transparent communication with NDIS participants regarding their rights and choices.
• Report any concerns or incidents that may breach the Code of Conduct to the appropriate authorities.
• Seek guidance from your organization's compliance officer or designated Code of Conduct contact person when in doubt.

Penalties for Non-Compliance

Failure to comply with the NDIS Code of Conduct can result in serious consequences, including:

• Suspension or Cancellation: Registered providers may face suspension or cancellation of their registration.
• Fines and Penalties: Individuals found to have breached the Code of Conduct may be subject to fines and penalties.
• Legal Action: Serious breaches of the Code of Conduct may lead to legal action and criminal charges.
• Damage to Reputation: Non-compliance can damage the reputation of organizations and individuals working in the disability sector.

Conclusion

In conclusion, understanding and adhering to the NDIS Code of Conduct is essential for promoting the rights, safety, and well-being of NDIS participants. By upholding the principles outlined in the Code of Conduct, workers and organizations can contribute to a culture of respect, dignity, and accountability within the disability sector.

Remember, compliance with the NDIS Code of Conduct is not just a legal requirement but a moral obligation to ensure that individuals with disabilities receive the support and care they deserve. Stay informed, stay vigilant, and prioritize the well-being of those you serve.